FAQ

CONTACT INFORMATION

How can I contact Customer Service?

Email us at merchandise@penthouseclub.com.

What are your customer service hours?

We are readily available to assist our customers Monday – Friday from 9 AM to 5 PM CST. Weekend inquiries will be answered in the order of receipt on Monday. 

 

DISCOUNT CODES

What are discount codes?

Discount codes vary and may apply to the price of a single item or an entire purchase. The discount reflects as a percentage off, or as a specific dollar amount and will be displayed in the cart after the code is applied.
Discount codes and special shipping offers may be limited by region, please read the promotional details carefully.

How do I find a discount code?

Discount codes are often available through The Penthouse Club emails and on our social media pages. Sign up on our website or follow our Facebook, Twitter and Instagram pages for more information.

How do I use a discount code?

Add your item(s) to the cart and select Checkout.
Add the discount code in the Discount box and click Apply.
If the discount code is valid, your order will show the discount. If the code is invalid, an error message will display.

 

ORDER INFORMATION

How Long Will It Take to Ship my Order?

Most items ship within 48-72 business hours. Items do not ship Saturday or Sunday. 

How Can I Check My Order Status?

If you created an account when you placed your order, please log-in using your username and password and order status information will be available on your account page. If you checked out as a guest and did not create an account, you can also check your order status using the order number we sent in your order confirmation email and the email address you used when you placed your order.

Tracking Your Order

When your order ships, we will email you shipping confirming which will contain carrier and tracking info.

 

PAYMENT INFORMATION     

Accepted Payment

We accept most major credit cards including VISA, MasterCard, Discover and American Express. We also accept PayPal.

Sales Tax 

Sales tax is charged for orders shipped to U.S. states where we have a business presence and/or we have determined sales tax are applicable. Items shipped to APO / FPO military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. State and local tax rates are subject to change at any time. Tax will be refunded for returned items.

                       

SHIPPING INFORMATION

Delivery Times

Standard Shipping orders will arrive in 5 – 7 business days within the continental 48 states, 7-14 days for Hawaii, Alaska and US Territories, and up to 4 weeks for APO/FPO addresses. 

 

RETURNS + EXCHANGES

We have a 30-day return and exchange policy. If you're not satisfied with your purchase for any reason, we will make it right or refund your original purchase price (less the shipping and handling fees).

To be eligible for a return or exchange, items must be unworn, unwashed with original tags attached. If you are doing an in-store exchange or refund, please have your original receipt. International orders can only be returned, not exchanged. The customer is responsible for paying for shipping.

 

Please return merchandise to:

The Penthouse Club E-Commerce Returns

201 St. Charles Ave. Suite 3915

New Orleans, LA 70170